Frequently Asked Questions (FAQs)
- Do you ship to APO/FPO/DPO addresses?
- Do you ship to Hawaii and Alaska?
- Do you ship internationally?
- Will my order ship if I also have Pre-Order items on it?
- How can I get free shipping?
- What do I do if an item arrives damaged?
- What do I do if my shipping box is damaged?
- What is your return/exchange policy?
- What are the dimensions of the Christmas Vacation Moose Mug?
- How are the Griswold Jerseys sized?
- Is the glassware dishwasher safe?
- Do you wholesale?
- Do you have a storefront?
- Do you ship internationally?
Q: Do you ship to APO/FPO/DPO addresses?
A: We do ship to APO/FPO/DPO addresses. Fill out the shipping address with your complete military address and we will gladly send your package out to you. We ship military packages via USPS and depending on the location, especially if overseas, it may take several weeks to arrive. Please call us if you have not received your package in 4 weeks.
Q: Do you ship to Hawaii and Alaska?
A: We do ship to Hawaii and Alaska. There may be a shipping surcharge for some items. This will be indicated at checkout.
Q: Do you ship internationally?
A: We do ship internationally. If you wish to get a quote please send the following information to our customer service team via email:
- A complete list of desired items to be purchased.
- The complete shipping address.
- Whether the shipping address is a business or residential address.
*If you are located in Canada, please visit our partner site, Retro Festive at www.retrofestive.ca
Q: Will my order ship if I also have Pre-Order items on it?
A: We will ship your order once all items are in stock. If you wish to have the in-stock items shipped immediately, please place a separate order from the pre-ordered item(s).
Q: How can I get free shipping?
A: We offer free standard shipping on all orders over $50! Free shipping is automatically calculated at checkout. If you choose expedited shipping at checkout, you will be charged at a premium rate.
Q: What do I do if an item arrives damaged?
A: If your package was damaged in shipping or appears to have a manufacturing defect, please contact us within 10 days. Please provide in your message a photo of the damaged/defective product and a brief description of the damage/defect. All of our packages are fully insured for damage, so (in most cases) we can offer a replacement/exchange. Failure to report damage in a timely manner may result in the inability for us to file a damage claim with the carrier. Please inspect, even if it is a gift!
Q: What do I do if my shipping box is damaged?
A: Since the boxes we ship in are solely used as a means of transporting your items safely, we will not replace damaged or scuffed up boxes. Some minor damage is expected and can occur when shipping.
Q: What is your return/exchange policy?
A: If you are unhappy with your purchase, you may choose to return your package. Please be advised that all returns must be postmarked no later than 30 days after the original delivery date of the package. Please see our complete Return Policy for details.
Q: What are the dimensions of the Christmas Vacation Moose Mug?
A: The officially licensed Christmas Vacation Moose Mug dimensions are:
Length, antler to antler: Spans 8”
Height from base to rim: 3.75"
Overall height: 4.25”
Volume: Holds approx. 4 oz. of liquid
Q: How are the Griswold Jerseys sized?
A: The Jerseys run large, as they are official NHL jerseys and are meant to go over padding.
Medium: 30" sleeves, 30.5" jersey length, 44-46" chest size
Large: 31" sleeves, 31.5" jersey length, 48-50" chest size
X-Large: 32.5" sleeves, 32.5" jersey length, 52-54" chest size
Q: Is the glassware dishwasher safe?
A: No, the glasses are not dishwasher safe. Please hand wash them to preserve the delicate designs.
Q: Do you wholesale?
Q: Do you have a storefront?
A: At this time we do not have a storefront, but we do offer a Local Pickup option from our Business Office in North Olmsted!