Frequently Asked Questions
Are carrier charges refundable if delivery is delayed?
- In short NO.
- Due to FedEx and USPS seeing peak volume almost year round now the likelihood of a delay has increased. Although their target delivery times are still well over 90%, it's the new reality we face.
- This also includes express delivery (ie - overnight and 2 day shipping).
What are the dimensions and weight of a Moose Mug?
- Dimensions - 8.5" W (from antler to antler) x 4.5" H x 4" Front to Back (including snout)
- Volume - 8 ounces
- Weight - 1.1 pounds
- Material - Glass
What are the dimensions of the Advent House?
- Dimensions - 11.75" W x 13.5" H x 5.5" D
- Material - Plastic
- Runs on 3 AA Batteries (not included)
What is your return/exchange policy?
- Please follow the link here.
How do I contact you with a question?
- Please refer to our contact page here.
What currency is shown on your website?
- All currency is shown as United States dollars.
Do I have to pay duty/import taxes on my international purchases?
- All international buyers are responsible for any duties/taxes imposed by the country you are shipping your order to.
And why is the carpet all wet Todd?
- I don't know Margo!