General Questions:

1. How can I place an order?
You may place an order 24/7 on our secure website. If you prefer, you may also place your order by phone or fax by calling customer service at (216) 255-6651 or by faxing this Order Form to (440) 777-2430.

2. Is your website secure? I don’t like putting my credit card number online.
It is completely safe and secure to place an order on our website! All credit card transactions are processed through Authorize.net and are encrypted and protected for your security. You can look for the little "lock" on your browser as well as the "s" in "https://" in the url during the checkout process. (Please Note: These security features appear only during the checkout process, not while browsing the product list.)

3. I forgot my password, what should I do?
Go to the login page and click the link "forgot password" and follow the steps for password retrieval.

4. Can I pay with a check or money order?
No, we are unable to accept those forms of payment. You can however, pay with an E-check with PayPal.com. PayPal is a 3rd party payment company that will convert your checking account payment into an electronic payment our system can accept.

5. The product I am looking for is out of stock. Is there a waiting list or can I preorder/backorder?
We do not back-order or have a waiting list on the majority of our products. When a product is out of stock we generally will add an expected restock date under that item. Although this is not a restock guarantee, most products arrive within the expected time frame. Although, from time to time we will have pre-order opportunities for our customers on special items. When you pre-order you will be first in line to get the product when it becomes available. Your credit card will be charged immediately upon purchase. If you do not wish to pay until item is in stock, please do not place your order until that time.

6. My email address has changed, how do I update my account?
Unfortunately you cannot because your email address was the main piece of information used to create the account. You can continue to use the outdated email address to log into your account history, and you can create a new account to use for future orders.

7. I did not get an order confirmation email. Did my order go through?
Log into your account on our website and click on Order History. If you see your order, then it was placed correctly! There may be a few reasons why you did not get the email. You may have misspelled your email address, or the email got caught up in a spam filter. Also, many customers are using spam blocker software which requires us on our end to add our email address to an approved list. Since our order confirmation emails are automatic we are unable to do this, and your email will not go through. Even if the confirmation email never makes it to your inbox, the order is still placed. You can track it in your order history.

If you have logged in and discovered there is no order history, please check your credit card for a charge. If both places show no record of the order, please place the order again. Some customers forget to click the "authorize payment" button on the final page, or close their browser too soon. Please do not close your browser window until you are given an Order Confirmation Number! This number will also be emailed to you for your records.

Shipping Questions:

1. Do you ship to gift addresses?
Yes. We will ship to any domestic address specified by the customer.

2. Is a receipt or invoice shipped in the box?
No. Since many items are purchased as gifts an invoice is not included in the box. You will receive an electronic copy of your purchase via email. Please print this invoice and keep it for your records.

3. How long does it usually take to get my order?
Generally orders are fulfilled same or next day. Based on shipping location, most orders arrive within 2-6 business days. Priority shipping service is available if you need your order more quickly.

4. How can I track my order?
Please log into your account on our website (that you created when placing the order) and click on Account/Order Status at the bottom left. Under the orders section you will find all applicable tracking information. Review means your order is under review, Approved means your order has been processed and approved and is being prepared for shipping, and Shipped means your order has been shipped. If your status is marked Shipped you should find tracking numbers below. With your tracking numbers you can then go to FedEx.com or USPS.com to view shipping information.

5. Do you ship internationally?
Our partner site www.RetroFestive.com does ship within Canada. Please visit www.RetroFestive.com if you live in Canada. Unfortunately at this time we are unable to ship internationally, but will gladly ship to any United States address.

6. Do you ship to FPO and APO addresses?
Yes. When entering the shipping address please follow these instructions:

· City field: Enter "APO", "FPO", or "DPO".

· State/Province field: Select the two-letter code for the region where the recipient is stationed. Typically the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.

We use USPS to ship to military addresses, so at this time we are unable to ship full size crates to military addresses due to their size.

7. Which shipping carrier do you use?
Most orders ship via FedEx. Occasionally smaller items may ship via USPS.

8. Why can’t I use my PO Box?
Only the USPS can ship to PO Boxes. Since we use FedEx as our main carrier they need a physical address to deliver to.

9. I live in the area. Can I come pick it up?
We do not allow for local pickups at our warehouse. If you would like to purchase an item locally you can visit the gift shop at A Christmas Story House & Museum in Cleveland. Please note that their prices and sales vary from our website and they are unable to price match online prices

10. My package arrived but some items were broken or missing - I believe the damage/loss was caused during shipping. What should I do?
Please contact us within 10 days of the receipt of your package. If you have broken or missing items contact customer service right away for specific instructions based on your situation. Do not contact FedEx to file a claim. FedEx requires us as the shipper to file all damage claims. We will be unable to replace items that are broken or missing if not reported within the 10 days of receipt. Please inspect all packages as soon as they are delivered.

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